FAQ

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Login Screen

  1. I forgot my Username, Password or PIN. How do I obtain it?
  2. Contact the concerned department or the person to change the current Password or the PIN.

  3. How to answer when Posibolt is asking for the Terminal name while login?
  4. The first time you log in or the default Terminal is not set,then Posibolt will prompt you to select a Terminal on which you can work with. Enter the Terminal name and press Tab Key. You can see the details of the Terminal on the RHS. If nothing comes on RHS, check your Terminal name. To assign the Terminal name permanently Administration-> Users-> Terminal(select the Terminal name).

    Choose Terminal.png
    Choose Terminal.png
    Edit user terminal.png
    Edit user terminal.png
  5. How to access Posibolt from my new laptop?
  6. For accessing Posibolt on your laptop enter the URL on the browser. Like Cloud server URL: demo.posibolt.com/d/demo This URL will help you to access Posibolt from the cloud server. Local Area Network or On-Premise server URL: 192.168.0.1:8088/d/demo This URL will help you to access Posibolt inside the local network.Here 192.168.0.1 is the IP address of the LAN server.

    Local Host Server URL: localhost:8088/d/demo URL: 127.0.0.1:8088/d/demo This URL will help you to access the Posibolt from the localhost server. Here 127.0.0.1 is the IP address of the localhost

  7. When the user tries to login to Posibolt, he gets the "Terminal Cannot be Loaded" error. How to overcome this?
  8. It is observed that the issue was browser related. Reinstalling the browser will solve the issue. Posibolt recommends Firefox browsers to overcome these types of errors.

  9. How to extend session duration in Posibolt [log in time]?
  10. Open Administration and go to client configuration under miscellaneous session duration, choose suitable time period from drop down list.

    Session duration.png
    Session duration.png

Sales

  1. How to perform back dated sale?
  2. In Role configuration, enable option “Allow Edit Date Accounting”. In the Sales Screen, you will get a text-box for entering the date. This will display the current date by default. Click on the text field to select the past date from the calendar.

  3. Showing 'invalid credit' in sale while performing credit sale in POS screen?
  4. This is because, no credit has been set for the customer. From Administration - Customer - Click on Edit. Under the Credit Details:

    1. Change the Credit Status to - Credit OK.
    2. Set the Credit Limit, for example : Rs 50,000.
    3. Choose a Payment Term from the drop down.
  5. On clicking prepare button with promotion sale,error appears. What to do?
  6. Changed the business partner group of vendor and customer as same.

  7. How to exchange goods ?
  8. We need to enable "Allow Negative Quantity in Sales" feature from Administration - Client configuration. To exchange goods from the Sales screen:

    1. Add the product to be returned in the cart.
    2. Adjust quantities with a minus sign, for example as -2.
    3. Enter the new product that the customer wants and checkout.

    If there is a discrepancy in the amount, you will be prompted to either refund the customer or take additional payment.

  9. One of my employee made some sales in wrong terminal, how to revert these sales in correct terminal?
    1. Note the invoice number,total quantity and total amount of the sale which was made in the wrong terminal.
    2. From Sales History, click on Edit order and void the sales order.
    3. Log in to the terminal in which sale need to be done.
    4. Now you can create the sales order. Do not forget to mention the date of accounting if these sales were done on a past date.
  10. I want to see the sales which is done by a particular terminal.
    1. Go to Sales menu.
    2. Select Sales History.
    3. Click on Screen Preference on the right hand side.
    4. Search for the user whom you wish to set a terminal.
    5. Select the terminal name from the drop down in search fields.
    6. Select the check -box to disable the terminal drop down box.
    7. Click on to save the search.

    When the user logs in and opens the sales history page, you can see the selected terminal displayed in the search criteria.

  11. The clients wants to see credit sale report which was early done.
  12. From the Sales History page, in the search criteria we get the Payment mode drop down, select Credit.

  13. A sale with discount on total sales, is saved. When invoking the order the discount on total amount is missing.
  14. 'Save Order' will not preserve the discount applied to the order if the discount was created as payment discount, which is decided based on client configuration 'CREATE_DISCOUNT_AS_PAYMENT'.

    So, invoke order will show discount applied earlier on total, only if either of following is true.

    Order is non-credit && client config 'CREATE_DISCOUNT_AS_PAYMENT' is false. OR Order is credit && ALLOW_TO_CREATE_WRITEOFF_PAYMENT is false.

  15. How to create different types of Sales Invoices?
  16. Posibolt helps you to identify or filter the Sales Invoices like Home delivery, for an employee in an Organization, delivery through Third party.During Sales select the corresponding value from the Sales type. To retrieve the Sales reports based on Sales type, in Sales history use invoice type as a filter to get the desired values. For adding invoice type features in Sales, we need to enable the option Administration->Organization-> “Allow Choose Invoice Type from Sales/PO Screen”.

    Invoice type.png
    Invoice type.png
    Invoice type org.png
    Invoice type org.png
  17. How to overcome the following error "No products delivered in this order Or all products in this order are already returned" while doing an exchange in sales?
  18. The user is doing exchange sales before the delivery or shipment of the product.There was a sale with delayed delivery, but delivery is not done yet.Usually, after each sale, the sales quantity will reduce from stock. When delay delivery is enabled, delivery can be done in two methods

    1. If the Customer pickup option is selected then the stock will reduce on that time of invoice itself.

    2. If customer pickup is not selected then we need to do the shipment manually. For that go to Stock -> Customer Shipment and do the delivery then the stock will reduce. Here, after-Sales, the user tried to do the Exchange before delivery. So, to overcome the above error, do the delivery from Customer Shipment and do the exchange from the sales screen.

    Enabling Delay Delivery and Exchange.

    For Delay Delivery go to Administration → Role → Role Configuration Select “Allow delay delivery”.

    Delivery details.png
    Delivery details.png
    Ddelivery config.png
    Ddelivery config.png
  19. How to add new columns or remove the column from the Sales cart?
  20. It helps the user to keep needful columns in the cart. If the user wants to remove certain columns from the cart or add columns in the cart, Posibolt has the option to do that from screen preference. This helps the user to keep the cart in a useful fashion.Click Screen Preference from the Sales menu on RHS. Select or deselect the columns. Click Save & Close. Reopen the Sales screen.

    Screen pref.png
    Screen pref.png
  21. How to do Sales for a Non-Existing Product? Or How to configure to sell the product which is not on the product list?
  22. Suppose a cashier may get products for sales before creating the product in the Product Administration. Posibolt warns that the selected product is not in the master and allows the user to create the product from the sales screen itself. Scan the non-existing product, popup will rise for creating the product. After creating the product, add it to the cart again. For enabling this option, one needs to set permission from the Client level. Administration→ Client configuration→ Select the option "Allow selling non-existing products.

    Non exist product.png
    Non exist product.png
    Config non exist.png
    Config non exist.png
  23. How to create Customers during Sales without going to Customer master?
  24. During sales, for creating new Customers, Instead of going to the Customer master screen we can create from the Sales screen itself. Find create Customer button on the RHS of the Customer column. For creating a Customer, we need to set permission to the user. Administration→ Role configuration→ “Allow Customer creation in sales“.


    Customer from sales.png
    Customer from sales.png
    Config customer creation.png
    Config customer creation.png
  25. How to rectify if I selected the wrong Payment mode Or How to edit an invoice?
  26. When a user makes any mistakes in selecting payment mode in sales or if the customer wants to change any details in the invoice, Posibolt allows editing the invoice.

    Go to the Sales History report, retrieve the respective invoice using different filters, Edit the invoice with required changes and do the Check out again. Suppose the Edit option is not available in the Sales History screen, Enable the Edit Document option from the Role Configuration. Administration->Role->Role Configuration->Allow Edit document If you didn't find the edit option for the invoice you want to edit, then log in to the Terminal on which the invoice is created. Edit will be available only if you log in to the same terminal of the sales. After editing while checking out, the invoice number and order number will change. To keep the same invoice number and order number type in the same invoice and order number on the respective column.

    If the wrong Payment mode is selected then instead of editing the sales invoice, you can enter a cash/bank transfer. Cash/bank transfer entry has to be made before closing the till.

    Sales history 1.png
    Sales history 1.png
  27. How to Reprint the receipt?
  28. As per the customer request or for our verification we can take the printout of the previous invoices. Posibolt allows taking the reprint in two options.

    1. Just after the checkout, you can find the reprint button on the sales preview screen.

    2. For previously dated invoices, Go to the Sales History report retrieves the respective invoice using different filters. The Reprint option is available for each row in the Sales History report. To enable the Reprint in the sales preview screen Administration→ Client Configuration→ show Re-prints option in sales.

    Reprint1.png
    Reprint1.png
    Reprint2.png
    Reprint2.png
  29. How to allocate Purchases or Sales invoices automatically if the Vendor or Customer pays in advance?
  30. We used to take advance payment from the customer Or we pay to the vendor in advance. Later we want to auto allocate the advance payment to sales or purchase invoice. In Posibolt we need to set the permission for auto allocation.

    Administration->Client Configuration-> "Auto Allocate Overpayment" When vendor or customer pays any advance payment that will allocate to the open purchase invoices or sale invoices.

    Auto allocate.png
    Auto allocate.png
  31. How to do a Back date sales entry in Posibolt?
  32. By default, Posibolt blocks backdated entries in sales. To enable this option we need to assign permission on a role basis. Administration -> Role -> Role configuration -> enables “Allow Edit Date Accounting”. After enabling this option, the open sales order selects the previous date on date accounting and does the sales.

  33. How to make advance payment for Sales?
  34. Posibolt allows receiving the advance amount from the customer and later on generating an invoice for the sales. Later the sale invoice can be allocated to the advance amount. From credit management, Select the customer and do the payment, at that time the system will ask “There is no invoice selected to allocate the payment(s) entered. Do you want to continue?” Click yes. These advance payments will come under 'Previous Payments'. After creating the credit invoices, we can see the invoices on the open invoices heading as shown in the picture. Select the invoices and select the advance payment entries needed to allocate and click on allocate.

    Credit management.png
    Credit management.png
  35. How to show the cost of the product on the sales screen?
  36. Posibolt allows seeing the cost details of the selected item from the sales screen itself, instead of going to the product screen. You can find the view cost button on the bottom line of the sales screen or it will be inside the ‘more’ button. To enable the option to see the cost of the product. Go to, Administration->Role->Role configuration-> Can view cost price.


    Cost and profit.png
    Cost and profit.png


    Can view cost.png
    Can view cost.png
  37. How to show the purchase details of the product on the sales screen?
  38. Posibolt allows seeing the purchase details of the selected item from the Sales screen itself, instead of going to the Purchase report. You can find the ‘Purchase History’ button on the bottom line of the sales screen or it will be inside the ‘more’ button. To configure the view cost. Go to, Administration->Role->Role configuration->Display purchase price

    Purchase history.png
    Purchase history.png
    Display purchase price.png
    Display purchase price.png
  39. How to configure to see Customer history for a selected Customer from the Sales screen?
  40. Posibolt allows seeing the previous order details of the selected customer from the sales screen itself, instead of going to the sales history report. You can find the ‘Customer History’ button (“H") on the RHS of the customer column.


    Customer history.png
    Customer history.png
  41. How to repeat the previous order for Sales for a selected Customer from the sales screen?
  42. Copy order is a convenient way to repeat the previous sales. From sales or purchase or sales & purchase returns, we can import the products and create the Sales order. Pricing may change or may not. You can find the ‘Copy Order’ button on the bottom line of the sales screen or it will be inside the ‘more’ button.

    Repeat order.png
    Repeat order.png
  43. How to select the Sales rep from the Sales screen?
  44. Posibolt has the option to allow selecting the Sales rep from the sales screen itself. You can find the sales rep drop-down on the RHS. Posibolt has an inclusive report called "Sales rep wise sales report" to know Sales history based on the Sales Rep. Configuration to select the Sales Rep in the Sales order screen. Go to Administration -> Role -> Role Configuration -> Allow edit Sales Rep. If you want to make the Sales Rep compulsory before starting the sales then go to Administration->Terminal->Edit the current Terminal-> Force to choose Sales Rep.

    Salesrepsales.png
    Salesrepsales.png
    Salesrep config.png
    Salesrep config.png
    Salesrep terminal.png
    Salesrep terminal.png
  45. How to configure to block the Sales of the product which have '0' quantity or Negative stock?
  46. Posibolt allows blocking the negative quantity sales. Once this feature is disabled we can’t do the exchange or sales return. To disable this functionality go Administration -> Client Configuration -> disable allows negative quantity in sales option.

    Negative qty.png
    Negative qty.png
  47. I added products in the cart after that I discarded them from the sales order. Now I want to retrieve the sales entry. How to retrieve the entry again?
  48. From the sales history report, you have the option to retrieve it. Select the "InActive" option from doc status.

    Retrieve sales entry.png
    Retrieve sales entry.png
  49. How to print sales details of selected items on an A4 sheet?
  50. After checking out the sales order, click on "Save as PDF". The invoice will download as a pdf file and take the print in A4 size paper.

    Save as pdf.png
    Save as pdf.png
  51. How to open saved documents?
  52. To open a draft copy of the sales order, select the Customer and click on the Invoke button. You can find all the documents which are pending for invoice. Select the respective document. Make the changes and click check out to generate the invoice.

  53. How to do sales for the products with more than the sales price?
  54. A negative discount helps the user to do the sales with more than the list price. For allowing this, do the steps below Administration-> Role -> Role configuration -> sales -> Allow Negative Discount.

  55. How to do the close till process? Or why is the amount shown on the 'float left behind'?
  56. Posibolt POS helps you manage your end of day processes. This is one of the last things to be done. At the end of the day, as a sales representative, you should close the till to retrieve the amount of money in the terminal for all the sales done.

    Whenever you change the cashier or close the till you will be required to count the money you have in your POS terminal. Posibolt uses blind reconciliation meaning that you count the cash first and the system tells you how much money was supposed to be found in the till.

    1. You have to enter the values for Cash sales, Card and Cheque amount.

    2. Float left behind is the amount to be carried forward for the next day or next shift (cashier change).

    3. Click on CLOSE.

    4. If the amount entered is correct, then you will get a confirmation message to continue with the close till. Else you get a message that the amount is incorrect. The cashier will not be able to continue to close till with an incorrect amount. Once the cashier has closed the till POS will print the end of day receipt.

    Close till 123.png
    Close till 123.png
  57. How to enable Customer Return Order without Reference order?
  58. Posibolt has the option to make a Reference order as compulsory one or not. For that,

    Administration -> Organization -> Allow CRO without Reference Order.

  59. How to set a reference number in the sales screen?
  60. Reference numbers are commonly used to identify items for a particular customer, users can now mark their customer's invoices with any code, for example, a shipment number. Posibolt has the option to add the reference number in sales. To enable this option Administration->Role-> Role Configuration -> Reference No.

  61. How to enter mixed payment in the sales screen(cash + card)?
  62. Select the customer,Select the cash as payment mode and enter the amount. For the remaining amount, select the payment mode as card and do the check out

  63. How to set tax for export business (sales to countries like Qatar,Kuwait etc.)
  64. Create a tax category and tax rate for tax exempt, then mark the customer as tax exempt from the customer master.

    Exporttax.png
    Exporttax.png
  65. How to do manual sorting of the products which are added in the cart?
  66. Sorting can be done using a serial number.Currently no sorting is available with another column in the cart.

  67. How to set Reference Number in sales screen?
  68. Under administration,go to Role,select the respective role,Select role configuration,select Reference No option.Click save and log in again in Posibolt.

    Ref no.png
    Ref no.png
  69. How to enable CRO without reference order?
  70. Under administration,Go to Organization,select the respective organization,Select Allow CRO without reference Click save and log in again.

    Cro without ref no.png
    Cro without ref no.png
  71. How to track the missed bill number from the sales history report?
  72. Missing invoice number usually happens when the user creates an invoice from the draft invoice which was created long back.So there will be a mismatch in the invoice sequence number.Search with the customer or with the product name or invoice date to find the missing invoice.

  73. How does the 'close till' difference come about?
  74. When the user tries to close the till two or more times,then there will be a difference in the amount.

  75. How to make Long term sales orders?
  76. I need to make one sales order for 120 quantities on which I deliver 10 quantities per month and create an invoice only for the delivered quantity. How to do that in Posibolt? Posibolt can acquire this using the delay delivery method. Let me explain this scenario step by step.

    1. Enable delay delivery for the role which creates sales order from role configuration.

    2. Create the customer on that you have to select "After delivery" in invoice rule

    3. Create sales order for that with credit payment mode

    4. On delay delivery pop up, mention details and save. Remember not to select "Customer Pickup"

    5. On that time of delivery, go to the customer shipment report in stock. Select the SO number and enter the delivery quantities, shipping details. Click complete.

    6. Now invoice is generated by the system for the delivered quantity.

    7. Check the sales history report for the invoice.

    8. Shipment report for the delivery details and remaining quantities to deliver

  77. Is there any problem on Posibolt if we choose cash in transfer and cash account ledgers on cash account?
  78. Example:- In pos, when creating a cash account, we can set 2 ledgers like cash in transfer & cash account. There is no problem if you choose the same ledgers on accounts. There is an option for posting the same account on webui.

  79. How to complete CRO (customer return order) with reference order?
  80. Edit the organization, on that you can find the option “Allow CRO without Reference Order” select No on that. Now open customer return order a pop up will arise, provide order or invoice number and complete.

    Cro1.png
    Cro1.png
    Cro2.png
    Cro2.png
  81. How to reprint an invoice?
  82. For previous invoice, Go to sales -> Sales History, Select the respective invoice then click on reprint.

    Reprint.png
    Reprint.png
  83. How to disable the option to do sales for above the MRP?
  84. In role configuration there is a configuration 'Allow Negative Discount' under sales, need to disable this.

    Neg disc.png
    Neg disc.png
  85. After giving discount through discount option, not able to apply or the apply button is not triggering?
  86. Make the sales price list as inclusive tax, the 'apply' button works.

  87. Why didn't I get till close print?
  88. It may be due to the pop up block from the browser.Enable the browser popup to get the print until close. For enable the pop-up in Firefox. Click Privacy & Security located on the left side. Select Block pop-up windows below the Permissions section. To allow pop-ups for all sites, clear the check box for block pop-up windows. To allow or block pop-ups for a specific site, click the Exceptions box and enter the site address.

  89. How to enable card sales?
  90. Go to Administration then edit the terminal which you want to add the card payment.Select the bank account for the card payment type. If the bank account is not there, then create a bank account from bank account modules.

    Card sales.png
    Card sales.png
  91. How to open saved documents in sales?
  92. Go to sales. Add customer and then click Invoke button, it displays all the drafted documents and then select the specific document.

  93. How to take print from the server?
  94. Open Sales history,search the invoice,open the invoice document then click on print.

  95. How to create an Order with payment, shipment & invoice with another date?
  96. Enable delayed delivery Advance cash or payment is received from the customer. Shipment & invoicing will be done after some days. Solution:- Customer invoice rule must be customer schedule after delivery. Delivery rule must be Manual and payment rule must be Cash or something.

  97. How to create a loyalty program?
  98. Bronze > 0 to 1000R/20QR= 1POINTS. silver > 1001 to 2200QR/15QR= 1pt gold > 2201 and above /10R =1PT. created the setup. Enable the column in the sales screen.Created customer and selected loyalty program.

  99. How to retrieve a sales order that is accidentally closed when doing sales?
  100. Open sales history,Choose Date order,Choose "Inactive" Doc. Status.

  101. Why Clicking on a document number from Sales history shows a blank page?
  102. When clicking the document number or invoice number in sales history,a blank page appears and order/invoice details are not showing on the page.The Currency symbol was not found for base currency,ie NGN Nigerian Naira.This was corrected to NGN and saved to resolve the issue.

  103. How to disable the 'Prepare' button and enable the check out and save button?
  104. Administration-client configuration disable 'Enable prepare Order', Then Administration - Role - Role configuration - Enable 'Allow Draft Document'.

Credit Sale Management

Purchases

  1. I have done settle payment for vendor. But it is not showing the payment.
  2. The payment done is showing in the drafted payments. From Settle Purchasement, click on complete.

  3. Cannot perform purchase settlement, while completing it throws an error message- Cannot make payment, there exists outstanding GRN for chosen vendor.
  4. This error message is showing because some Goods return Orders are yet to be invoiced. You can also continue with the payment by clicking on the OK button. If you wish to create invoice, it can be done from the Goods Returned Note History page. Search for the GRN line and click on the Create Invoice link.

  5. We have perfume for testing so we want to add it in stock but as free of cost
  6. Please create the item in Product Administration.
  7. Under the Prices tab, enter the price of the product as 0.001.
  8. Now go to Purchase Menu - Receive Goods.
  9. Add the product to the cart and click on check out.
  10. Now this product is added to the stock and free of cost.

  11. How to create a new Vendor?
  12. Each purchase needs a Vendor. The Vendor will be a company or person. Posibolt have the option to track all the vendor details You can create a vendor from vendor master. The vendor search option is also available in vendor master itself.

  13. How to rectify if I entered the wrong quantity or selected the wrong item in RG Or How to edit a Purchase Order?
  14. If a user makes any mistakes in the purchase or RG like selecting the wrong item or wrong quantity. Posibolt allows editing the purchase order or receiving goods.

    After the PO or RG user notifies that he needs to change the PO or RG. Go to View purchase report, retrieve the respective PO, Click on Edit, do the changes. Invoke the PO from RG.

    Edit po.png
    Edit po.png
  15. How to open a saved Purchase Order? Or how to edit PO?
  16. Posibolt allows saving all the documents in draft mode, instead of checking out you can click on save for a draft copy. To open the file select the vendor first and click on the invoke button and select the respective document number


  17. How to create an invoice from the view RG report?
  18. Generate invoice at the time receipt, this invoice is for the internal purpose to inform the respective department that the store received the products. Invoice can generate from Posibolt in two ways

    1. At the time of RG creation we have the option to select "Generate Invoice". If we receive all the products we can generate the invoice from the RG screen itself.
    2. Create invoices from view RG reports. Suppose we have partial delivery, upon receiving full we generate one invoice for all the RGs. You can disable the generate invoice from RG for a particular role. Administration->Role->Role Configuration->Disable Generate Invoice from RG
    Generate invoice.png
    Generate invoice.png


    Create invoice.png
    Create invoice.png
  19. How to allocate Goods Return Note for respective POs?
  20. Tracking of the purchase returns against which purchase order OR purchase returns without purchase orders. Suppose items are damaged, select the items you want to return and by specifying the vendor to whom you are returning the items. Posibolt will deduct item/items from your inventory and create a credit note. Enter the PO number in Ref. Invoice number column for tracking the PO.Users can block the purchase returns entry without purchase order by selecting..


    Grn.png
    Grn.png
  21. How to import products into the cart in Sales?
  22. When the user has all the products for sales or purchase in excel sheet, Instead of selecting one by one user can import directly from excel.Suppose the user got the requirement of products in excel. Users can import the products into the cart. But you need to follow the format which is mentioned by Posibolt. Users can import product names, quantity and prices to the cart.


    Sales import.png
    Sales import.png
  23. How to edit product price from the Purchase Order screen?
  24. After adding the product or products in the cart, select the respective product and click on the “Product Edit” button on the RHS of the purchase screen. Go to the Product price tab in the Product Editor pop up. Click on Save and Add to cart to add new price for the product into the Purchase order cart.


  25. How to view stock in other branches' warehouses from PO screen?
  26. Select the vendor and add the products in the cart. Click RHS product details above the quantity field. Quantity on hand in all warehouses appears in a pop up.


  27. How to change default tax of product in Purchase order from PO screen?
  28. Enable "Allow Tax Selection from PO and RG" in client configuration and click save. Choose product and vendor in PO screen. Choose tax in the dropdown on RHS.

  29. How to receive goods for Multiple Purchase Orders for the same vendor?
  30. A. Create Purchase orders for example PO1 & PO2.

    B. Choose Vendor and click on Multiple PO option in RHS

    C. Click on cart icon above Vendor field

    D. In the Multiple PO details pop up, click on Action button

    E. Choose products checkbox which is received in multiple POs and click on tick button.

    F. Products chosen get added to cart and can be checked out.


  31. How to add non-stock expenses in the Receive goods screen?
  32. For adding a service charge in PO we need to create all the services in the master. Create service charge from maintain charge screen choosing Charge type as "Sales Purchase Charge". Click on Service Charge from the RG screen and choose service charge and amount and click the OK button.


  33. How to distribute the discount when it applies through a quick discount?
  34. Open a quick discount popup, enter the total amount and enable “Distribute Total Discount” and apply.

    Quick disc.png
    Quick disc.png
  35. How to complete the purchase bill with a discount not affecting tax?
  36. Complete RG by not selecting the option "Generate invoice". Create invoice from view and receive goods report for the particular RG. Click on the add discount button and select the charge type as "Purchase discount" and select tax excluded. Enter the discount amount and complete.

  37. How to do RG with a discount charge?
  38. 1.Create purchase discount charge from maintain charge

    2.In rg it can be added through service charge

    Service1.png
    Service1.png
    Service2.png
    Service2.png
  39. Why the Check Amount and invoice amount are different in View Receive goods.
  40. Check Amount is the total value of the purchase bill, it excludes discount or price change.

  41. Why is the Error message coming while Voiding landed cost?
  42. The purchase was done in march, some products stock is zero currently, so the issue might be due to this.

  43. Is there any option to import products in the Receive Goods screen?
  44. 1.Open Receive goods

    2.Choose vendor

    3.Click on import button > from the popup ,copy column header and paste in new sheet,add product details sheets > Save file as .csv or .xlsx

    4.Click "choose file" button from product import pop up > select file

    5.Click import.

  45. Is it possible to edit/change vendors after completing RG?
  46. 1.Open View Receive Goods

    2.Choose document want to edit > Click on edit RG

    3.Choose edit from the popup

    4.From Receive goods screen choose new vendor and CHECK OUT.

  47. Why is it showing inconsistent order in the Goods Returned Note screen?
  48. This issue happens because, Open two Goods Returned Note screen in multiple tabs on the same browser.

  49. How to enable SI or serial number in Receive goods screen?
  50. Open Receive goods screen - Click on preference button on top [RHS] > enable SI NO check box > save.

    Serial no.png
    Serial no.png

    Performance Analysis

    1. How to find high quantity purchased customer ?
      1. Go to Performance Analysis Menu.
      2. Select Performance Analysis Report.
      3. Select the time period from the Quick View filter for example, current week or current month.
      4. In the Group By drop down select Customer.
      5. The Sort By drop down will display values corresponding to the customers. Select Quantity.
      6. From the Order By drop down, you can choose Ascending or Descending.
      7. Click on Search. On the right hand side you can choose the form of charts you need.
    2. When a report is exported as CSV, the file opened in Excel displays all rows in one column. How to correct this?
      1. Press the Windows key.
      2. Type "intl.cpl" in the search field and press Enter.
      3. Click "Additional Settings".
      4. Under the Numbers tab:
        1. Change the Decimal Symbol to a dot.
        2. Change the Digit Grouping Symbol to a space.
        3. Change the List Separator to a comma.
      5. Under the Currency tab:
        1. Change the Decimal Symbol to a dot.
        2. Change the Digit Grouping Symbol to a space.
    3. How to check all Customers' outstanding balances at once?
    4. Age Analysis report for the customer will display all unpaid invoices for the customer at any given point of time. You can view the invoices that are partially paid, unpaid and past their due date. You can use this statement to view the real-time snapshot of the customer's unpaid invoices with your business. Suppose you want to know the customer who is not paid even after the grace period or any period. Posibolt will help you to take the details from the age analysis report. Other than the ageing period you can filter it for each organization or region wise. etc. Performance Analysis -> Age analysis report (filter by customer)

      Age analysis.png
      Age analysis.png




    Stock

    1. All shipment lines do not appear in invoice when shipped to different warehouses?
    2. Change the Invoice of the Customer to Immediate from Administration -> Customer.

    3. How to get product list which comes under a group?
      1. Go to Stock menu.
      2. Select Stock Valuation report.
      3. Under the Search By drop down, set Group By as the search criteria.
      4. You will get a text field to enter the group name.
      5. Enter the name of the group.
      6. Make sure the quantity on hand condition is set as All, to list the products if there is no stock.
      7. You will get the list of all products in that group.
    4. How to check the stock transferred from office to shop?
    5. Under the Stock Menu, select Stock Transfer History. You can narrow down the search using the filters:

      1. Scroll down the From Warehouse and choose the Office warehouse name.
      2. Scroll down the To Warehouse and select the shop warehouse name.
      3. Click on the Search button.

      This will display all the transactions done from Office to shop warehouses.

    6. The owner wants to clear all stock items on hand for new stock take.
      1. Go to Stock Menu, click on Stock Take Maintenance.
      2. There you can see Stock Clear box, click on it.
      3. You will get a confirmation box, asking Continue to clear quantity on Hand.
      4. Click on OK.

      This will clear the quantity on hand for all the products.

    7. When we search product from a specific product category in stock valuation it shows quantity on hand as decimal values.
    8. The stock valuation displays quantity in the biggest UOM. To change that select the smallest UOM from the drop down. Then click on Search.

    9. How to Void the file after doing the Stock update through Stock Take Maintenance?
      1. After stock take, if any modification needs to be done or if you want to update the stock take again. Posibolt allows voiding the stock take entries. Suppose the user entered the wrong quantity or forgot to merge the sheets. Go to WebUI WebUI -> physical inventory -> search for the doc no -> click on close button -> select void option and click OK.


      Void from webui.png
      Void from webui.png
    10. How to rectify if I did a stock transfer with the wrong quantity or wrong item?
      1. It allows you to overcome the wrong transfer of Stock or quantity from one warehouse to another warehouse. After you did a stock transfer with the wrong quantity or wrong item, Posibolt has the option to rectify this. We handle this situation in two ways
      2. If the stock is received at the destination physically, make another stock transfer to the source warehouse.
      3. If it is not delivered make the stock entry void from the stock transfer report. Auto-Confirm Stock Transfer is enabled; Stock transfer confirmation did automatically otherwise needs to do the confirmation manually.
      4. For auto-confirmation, Administration → Client Configuration->Auto Confirm Stock Transfer

      Stock transfer 1.png
      Stock transfer 1.png
      Auto stock transfer.png
      Auto stock transfer.png
    11. How to get a product list which comes under a Group?
      1. When we need more classification on product categories, say we need to group the product under each vendor on that occasion we can use groups in Posibolt. To get the list of products under a Group, Go to Stock-> Stock valuation->on the attribute menu you can find the groups drop-down box.
      Group.png
      Group.png
    12. I tried to update Stock adjustment and I cannot see the stock changes?
      1. In Posibolt all the stock entries have the option to keep as a draft copy. When you click on save it gets saved as a draft copy. You have to complete the entry to reflect in the stock. For completing, Go to Stock->stock adjustment history report-> select doc status as draft and retrieve. Click on the document number, you will get the details. Click Complete.
    13. How to check the Group-wise stock balance?
      1. On the Stock Valuation Report, select "Group" from "Search By". Select Group name in the search column. Choose other Conditions and Search.


      Group-wise stock balance.png
      Group-wise stock balance.png
    14. How to check total items in an Organization?
    15. For big organizations, they want to know how many items we created till now or they want to know how many items have stock or negative stock...Using stock valuation reports we can get the exact values as we want.

      Suppose an organization wants to see the total item created. Stock->Stock valuation report. Select quantity as On Hand and condition= all. We can retrieve all the items except items that are inactivated in the product administration.You can export all the products into an excel sheet. Administration->Import/Export->select type as Product -> Export.

      Qty on hand.png
      Qty on hand.png
    16. I want to give a special rate to a certain customer. This special rate may vary for each customer. How should I implement it in Posibolt?
    17. Posibolt maintains any number of stocks for sales. The price list is assigned to a terminal. But we can assign a special price list for different customers and it will override the price list which is assigned to the terminal during the time of sales. Create a price list schema from Administration->Price List Schema Create a price list from Administration->Price List. Select the price list schema on the newly created price list. Select the option to generate a new price for all the products based on the formula mentioned in the price list schema. Assign this price list for the customer or customer group. On sales, whenever we select our special customer the new price list will get activated automatically.

      Pricelist schema.png
      Pricelist schema.png
      Edit pricelist.png
      Edit pricelist.png
      Update customer.png
      Update customer.png
    18. I want to transfer an item from one Warehouse to another Warehouse and I need to sell that item at a different price. So how can he give two prices for an item?
    19. Posibolt has the option to create any number of price lists for sales and purchase. Create a price list for the warehouse where you moved the item. Set the price for the item from the product administrator. In the terminal setting set the new price list as the sales price list.

      Accounting

      1. Charge Invoice is showing an error "Insufficient Account Balance" when creating a charge to a vendor with payment.
      2. This error message appears as there is no balance in Cash Account. This is a new feature which restricts the payment with no balance or negative balance. Follow these steps to enable negative payment:

        1. Go to Administration.
        2. Click on Client Configuration.
        3. Select the check-box " Allow -Ve Payment".
        4. Click on Save.
      3. How to repost accounting entries of AR /AP invoices?
        1. Repost in Posibolt finance will help you to recreate the accounts entry again even after completion of the entry. Whenever the account balance is not balancing with the account ledger Or after any entries made in the account ledger if changes are made in accounts details, Go to the entry and do repost the entry again. In document posting status report-> Document Name: Invoice -> Search by: Document No.
        Repost.png
        Repost.png
      4. How to credit a correct Vendor account after purchase invoice made to incorrect Vendor without editing entry?
        1. For correcting the entry, without editing the payment entry, do the following steps. Steps - 1. Do vendor journal credit with invoiced amount to correct Vendor after giving a proper description of the event in the Description field 2. Do vendor journal debit with the same amount to the incorrect vendor. Now the incorrect Vendor open balance will be subtracted with the invoiced amount and it will reflect the incorrect vendor. Accounting Implication Account set on Old Invoice Vendor Charge will be debited and credited with the same amount thus cancelling out. Accounts Payable will remain the same but it will reflect incorrect Vendor when grouped by B partner in the statement of accounts
      5. There is some balance for a selected account in payment for allocation but all are allocated already. Need to rectify this issue?
        1. Go to the statement of accounts and choose a Payment account to check.
        2. Select group by B partner, all the B partners with transaction balances are listed.
        3. Drill down into a B partner and check the payment for which allocation entry is missing.
        4. On identifying the payment, go to Vendor settlement/Payment History and search for payment number.
        5. Click on document number and see the allocation details page for allocation posting If Posting is drafted, go to WebUI and complete the allocation. In some cases, the allocation was in the different year to payment/invoice then, the allocation was voided and payment reallocated again to correct posting.
      6. How to enter GL journal?
        1. The journal consists of accounting entries that record business transactions, in sequential order by date. For creating a journal entry in Posibolt, Do following steps:
        2. In Accounting -> GL journal.
        3. Click on the add button.
        4. Choose GL Journal Type.
        5. Add accounting date > Add a description.
        6. Choose Debit and credit account > enter amount.
        7. Click Completes saving the entry.
      7. How to book an expense in Posibolt?
        1. Expenses are always recorded as debit entries in expense accounts. For doing an expense entry in Posibolt, follow the steps below:
        2. Create a charge from the Maintain Charges screen.
        3. Open Charge invoice
        4. Choose expense -> Add partner -> Click add new button > Add created charge in Charge Name column -> add amount.
        5. Choose Payment Type.
        6. Click on the Submit button.
      8. How to set a dummy account in card transactions?
        1. Create a new account Administration -> Bank account -> click add new
        2. Change card account from terminal Administration -> Terminal -> select terminal ->Edit. Select the dummy account in the card part and save

      Administration

      1. I also sell to customer & give them a special price, so when I am not in the shop – they can’t place their orders.
      2. With POSibolt, you can set different price structures for a customer. Create a Price list with the prices you are offering to the customer. In Administration Menu - select Customer. Select the customer for you wish to set a price-list. Click on Edit, under the Price List drop down select the price-list.

      3. Added product using SKU in barcode printing screen but in the label UPC is printed, why?
      4. In the Bar-code Printing Screen, on the right hand side, you can select the values to be added to the label. By default, UPC is selected. Select SKU. This will print the SKU in the bar-code labels.

      5. Sales rep from terminal ABC tries to login to terminal XYZ. After login the terminal still remains ABC. Why?
      6. The user must have set terminal ABC as his default terminal, so that he is directed to it on each login.

        1. Go to Administration - click on Users.
        2. Select the User and click on Edit.
        3. Under User's Details you can find the drop down Terminals. When a terminal is set, the user will be directed to that terminal after his login.
        4. To remove a terminal name, just select a blank entry in the drop down.
        5. This way the user can log into another terminals
      7. Need to edit footer message in receipt. How do I do it?
      8. The footer messages are edited from the Edit Organization Screen.

        1. Go to Administration - Organization. Search for the organization name and click on Update.
        2. Under the Receipt Footer Message, you can edit the message.
      9. I need to show limit price in sales screen, as the sales man needs to enter wholesale bill.
      10. This feature can be enabled from the role configuration of the user. Go to Administration - Roles.

        1. Search the role of the User.
        2. Highlight the user line and click on Set Role Configuration.
        3. Under the SO & PO Screen Settings
          1. Select the Price Limit check-boxes for Allow View and Edit.
        4. Click on Save.
        5. After a restart, the price limit will appear in the sales screen.

      11. The owner wants to disable edit sales option for the role manager, how to do?
      12. From the Administration menu, go to Role menu.

        1. Search for the Role - Manager.
        2. Highlight the role and click on Set role configuration icon from the right hand side panel.
        3. Under Other Settings disable the feature Allow Edit Document. Click on Save.

        This will remove the Edit Order feature in the Sales History for the role Manager.

      13. I want to give product create permission to our manager. How do I do it?
        1. Go to Administration - Role
        2. Search for the role of the manager.
        3. Click on Set Role Configuration.
        4. Under Product Screen Settings, select the check-boxes Allow Create and Allow Edit
      14. We want to include the sales after 12:00 am to previous days sale.
      15. Go to Administration - Client Configuration. Change the hour in Close day extend hour option.

      16. When try to import items we get the error message as Product at line 2 not imported. UPCType Invalid value - - Reference_ID=1000000 - N - P - W.
      17. This message is thrown because no Bar code Type has been added to the product in the CSV. Enter the Barcode Type as:

        • N - Normal Bar code
        • W - Weighed Bar code
        • P - Priced Bar code
      18. We want to know the supplier name from whom the item is purchased.
        1. Go to Administration - Product Information
        2. Search for the product.
        3. Click on Purchase Summary, this will display the supplier name and date of purchase etc..
      19. How do we set the auto generator for UPC?
      20. Posibolt helps you to track and organize your products with unique and custom codes. To do this,

        1. Log in to WebUI mode.
        2. From Menu/System Admin/General Rules/System Rules - select System Configurator.
        3. This enables you to define global parameters which are stored in the DB. This way you can control program flow without changing code.

        4. To create new configurator, click on create new icon.
        5. Enter the values as in the figure,
        6. SysConfigurator.png
          SysConfigurator.png
        7. Select Client from the drop down.
        8. Enter Name as AUTO_GENERATE_PRODUCT_BARCODE.
        9. Enter Description as also same.
        10. Enter the search key as Y.
        11. Select the Entity Type as User Maintained.
        12. Select the Configuration Level as Client.
        13. Select the Active check-box.
        14. Click on Save.

        We will now add the Document Sequence from Posibolt.

        1. From main menu, navigate to Administration.
        2. Select Document Sequence Maintenance, from Setup sub menu.
        3. Click on Add New icon.
        4. You will get the form to fill the details.
        5. Enter the values as:
        6. Name Enter the name as M_Product_UPC.
          Description Enter any description for the sequence
          Organization Select any organization or choose *
          Next ID Displays the next UPC that is generated.
          Increment Enter the value to be increment for the net sequence.
          Starting No Enter the starting number of the UPC code. The number will increment from this.
          Prefix Enter any number or series which must appear before the UPC number.
          Suffix Enter a number pr series which precedes the UPC code.
          Active Select the Active check-box.

        After this is set, when a product is created, UPC will be generated by Posibolt. If we go back and check the Document Sequence Maintenance, we can see the Next ID to be generated.

      21. How to enable card sale in Posibolt?
      22. In Posibolt, the Terminal is a powerful and convenient concept. A User is always logged into a Terminal. The Terminal brings all the details together – from the price list you are using to the default warehouse information. In a terminal, we can set a Cash bank Account, Cash Customer, Purchase and Sales Price-list, Warehouse, EFT and card account. For adding the card sale in Posibolt, Select the terminal in which we are doing the sales. Edit it and add the card account in the payment type. Log out and log in again. Go to the sales order and you can find the card payment.

        Card sale.png
        Card sale.png
      23. How to enable the Warehouse or Warehouse Name not to show in the Warehouse suggestion/selection list?
      24. From Administration-> Warehouse Maintenance -Search warehouse -> Edit > Enable "Active" check box -> Save

      25. How to check who or which user updated product price?
      26. Under Administration->Product price change report,Search the product using different criteria as per the user requirement


      27. Why is the product name not shown on the barcode label?
      28. Open barcode printer screen. Add a product and select the Product Name for print. We have the option to select or deselect the fields which we need to print in the barcode label.

      29. Unable to complete Sales error showing "Cannot save PO object. Cause: ERROR : Duplicate Key"?
      30. 1. Open document sequence maintenance screen

        2. Search and edit Standard order and AR invoice

        3. Give Next ID, Prefix and Suffix > Save


      31. How to delete a product?
      32. Open Product Administration and search the product and edit the Product and disable the active check box .

        Delete product.png
        Delete product.png
      33. How to add a receipt footer message?
      34. Open organization from administration, Edit the organization. On the screen you can see the footer message option. Provide the details and save.

        Receipt footer.png
        Receipt footer.png
      35. How to set up a landed cost admin?
      36. From the administration menu find the landed cost category. Create the categories and save. After receiving goods, go to the landed cost admin. Along the landed cost, select the vendor and shipment. On RHS you can see the details of the shipment. Enter the amount and save.

        Landedcost1.png
        Landedcost1.png
        Landedcost2.png
        Landedcost2.png
      37. How to rename an Organisation?
      38. In administration click on the organisation, then edit the name of the organisation and save.

        Rename1.png
        Rename1.png
      39. Why is the Cess/tax rate not calculated for products when sold?
      40. Parent tax is not set for tax rate -Open tax -Search tax rate > edit and set parent tax rate -SAVE.

        Tax1.png
        Tax1.png
      41. Why is the Vat amount not showing in print & preview?
      42. No need to check the summary level for the tax rate, if so, unselect and save it.

        Sum level.png
        Sum level.png
      43. How to inactive bank accounts?
      44. Administration -Bank account -Select Bank account -edit – Unselect “is active” and save.

        Inactive bank.png
        Inactive bank.png
      45. Can we import customers from excel sheets ?
      46. Yes, In the customer menu click on the customer import icon, there is an option to import customers from an excel sheet.

        Import customer.png
        Import customer.png
      47. How to change the uom for the product ?
      48. If any transaction done for the product we can't change the uom, the solution for that is - We need to rename the existing product and deselect the 'Saleable' checkbox,Adjust the stock for the product,Then create a new product with the required Uom,adjust the stock for the new product.

      49. Why is it Showing Error message 'Invalid column name Postal code' while importing a customer?
      50. The import format should be the template taken from the customer import screen.

      51. Flood Cess is showing in slip print ?
      52. Made changes in slip print itself and removed flood cess from print altogether and copied file to live instance after testing.

      53. How to remove the word 'MRP' on the barcode label?
      54. Localization - Search MRP -choose barcode MRP -remove MRP in barcode MRP -Save.

      55. Why did the blocking error message open " No price list found" while creating a product from RG?
      56. The vendor does not select the price list

        1.Create customer

        2.Open bpartner

        3.Tick vendor check box and save

        so the vendor did not choose the price list. because of that the error is showing.

      57. Why is the product name not shown on the barcode label?
      58. Open barcode printer screen - add product -Tick the Product Name check box (RHS of barcode print screen) -click print.

      59. What is the grace amount?
      60. Grace amount is the additional amount provided against the existing credit limit.

        Grace.png
        Grace.png
      61. Why is the Slip invoice showing product description instead of item name or upc?
      62. Currently the print format is Description, Changed the format to Name India to solve this issue.

        Slipprint.png
        Slipprint.png
      63. How to remove all existing products and add new products?
      64. 1) Export all the products, then give 'N' in 'is active' column for all the products, remove other columns except Name and is Active column, then import the sheet by selecting is existing check box.

        2) Import the new products.

      65. How to change order invoice sequence settings?
      66. We can change it from document sequence setting from administration.

      67. The user has to edit all the organisation details like (customer, vendor), but only one organisation in the reports'. How to set it up?
      68. Role - enable all organisation access open report (sales history,sales report,item wise sale report...)-select org in organisation filter -click screen preference -click 'choose user/role' -search user - disable org filter -save.


        Roleorg.png
        Roleorg.png
        Disable org.png
        Disable org.png
      69. Why the credit limit cannot be edited?
      70. Role - role configuration -allow credit limit and bp group -enable.

        Edit credit .png
        Edit credit .png
      71. Why is it Getting Stuck while adding new products from product administration?
      72. 'IS default' checkbox was unchecked in Default price lists,checked the checkboxes to solve the issue.

        Is default pricelist.png
        Is default pricelist.png
      73. What happens when barcode type is not set while importing a product?
      74. The issue comes in their sheet, after setting barcode type mandatory type and import the issue disappears.

      75. How to deactivate all products?
      76. 1.Firstly we need to clear the stock. Open stock take - add a product to cart - then click on save - open stock take maintenance menu - select the document by clicking on the check box - click on stock clear - then click on OK in the popup - then click on complete.

        2.Need to make the products inactive. Export the product sheet from import/export menu - Delete all other columns except Product name and is active columns in the sheet -give 'N' in isactive column for all products - then save the sheet - import the sheet from import/export menu by clicking on is existing check box.

      77. Why is it not displaying all customers in the customer screen and credit management screen (Having 1000 above customers)?
      78. Administration - Client configuration - Increase the number of 'Maximum Number of Records to be Displayed in Reports'. Then do cache reset from - System maintenance and db integrity check , then logout and login - then check.

      79. What must be done to edit the price from the sales screen?
      80. Need to enable a wholesale screen for that.Administration - Preferences - Click on 'Wholesale' in POS Features.

      81. How to change the sales price for all products?
      82. Need to export all the products,then need to import by clicking on 'Is existing'.Administration - Import/Export - click on export - Then open the sheet and delete all other columns except Name and Standard Price Columns - Change the sales price in standard price column ,then save the sheet - Click on import button then click on 'Is existing' in the popup - then choose the file - then click on OK.

      83. What happens when Inactivated the BOM version?
      84. Created an item with bom,Inactivated the BOM version (Due to incorrect final product and BOM details) Eg: item A -> bom B then updated to below Item B -> A. Did cache reset and retry importing boms for the items,Deleted non default bom and its version to resolve the issue.


      85. How to change the product category for an existing product?
      86. -Open Product Administration -Search and edit product -Choose a different product category -Save.


      87. How to set up a slip print printer?
      88. -Install latest possible print setup file -Run the setup -Choose the printer name and fill other mandatory columns -Save -Restart the setup.


      System Administration

      1. Posibolt is not starting with an error message, Java heap space error in silent setup.
      2. Java application was corrupted. Did the following steps:

        1. Reinstalled Java in the same location as old one
        2. Ran silent Setup and
        3. Started posibolt.
      3. Posibolt and VPN is not starting, or related files are missing in windows machine.
        1. It is happening because of the anti-virus program that was running on machine which deleted some files related to posibolt server.To fix this issue, whitelist posibolt and supportive softwares in anti-virus.

      Printers

      Java Applet

      • What are some general tips for troubleshooting java applet- Printer issues

      Please follow these steps

      1. Try to make a test page from that printer.If test print is failed remove all print jobs from queue and try.
      2. Check Java applet is installed or Not
      3. Check the versions of Java Applet and Firefox. If it is not compatible, you need to fix it.
      4. Verify Java Applet in browser using the link:https://www.java.com/en/download/installed.jsp
      5. Edit java policy file
      6. Make sure the auto-updation of firefox was disabled.
      7. Check whether java applet is activated in firefox plugin,for that please open about:addons from your browser.
      8. Add the Posibolt site URL in Exception site list on java control panel.
      9. Reset the cache of all browser, Posibolt and java.
      • We are unable to print using the Java applet printing.

      Please go through the steps provided in the following links

      Java Applet In Linux
      Java Applet In Windows
      • What to do when java Applet is not detecting in Firefox browser?

      Please follow these steps

      1. Make sure Firefox is restarted after installation of java package.
      2. Verify Java Applet in browser using the link:https://www.java.com/en/download/installed.jsp
      3. Click on Add-ons of the browser and make sure that all java Add-on are in "Always Activate" mode or if it is not there it should be in "Ask to activate" mode.

      If the browser does not detect java after the above 2 methods then check whether the browser and java are of same architecture i.e., 32-bit. If Firefox will be compatible with 32-bit java, and also make sure that OS and Firefox, java architecture is compatible too.

      Note: - 64-bit OS supports both 32-bit, 64-bit java and Firefox.

      • It shows "error" instead of printer name in Administration → Preferences → "Printer name" field in Posibolt.Whats the problem ?
      1. Reload the page once or twice if necessary and if it doesn't come yet the java and Firefox version may be not compatible so you have to try another combination of java or Firefox following the document in wiki Posibolt Printer Setup
      2. If Java is not allowed in site permissions,Allow it:
        • For allow java permission, click on the icon shown in the left hand side of browser ,select the site and click on More Information.
        • Under permission, enable the option Allow for both java and java-vulnerable plugin.
      • If java applet setup is perfect,Firefox and java is compatible and when log in to Posibolt, java will throw the security alert box and printer also won't be shown in Posibolt printer preference .What do I do?
      1. Verify Java Applet in browser using the link:https://www.java.com/en/download/installed.jsp
      2. It is because you have forgotten to add the Posibolt site URL in Exception site list on java control panel.
      3. If the printer is still not detected in Posibolt after doing these setup, the reason may be java is blocked by antivirus. To white list the site, you can follow the steps in below link; https://www.hide-my-ip.com/firewall-config-mcafee.shtml
      • The printer is working perfectly long time and suddenly it is not working.Now whats wrong?
      1. We need to reset a full browser, Posibolt cache and check that it is working or not.
      2. Still it is not working, just open the java control panel ,
        • Under the category Temporary Internet Files, two buttons Settings and View will be there.
        • Click on View button will open the java cache viewer
        • Select and clear all cache in every option of Applications, Resources, and Deleted Applications etc.
        • After this issue will fix ninety percentage.
      3. Verify Java Applet in browser using the link:https://www.java.com/en/download/installed.jsp
      4. Go to Posibolt -> Preferences, and check printer is detected ;If its detected try to reprint any invoice
      • I am unable to print from the miniserver. But a re-print from the central server with the same terminal works.

      Please check if the following conditions are met:

      1. Go to Administration - Preferences.
      2. Check if the Allow Printing option is enabled.
      3. If you are printing using Java Applet, make sure that Enable Java Applet option is selected. See the following pages for Java applet settings
        Java Applet In Linux
        Java Applet In Windows
      4. If the printer is connected the server, then make sure that Enable Server Print is selected.
      • After a sale, the slip print has come out incomplete. Not all sales are added to the slip print.

      As the sale was long, all the products were not added to the slip print. We need to increase the default paper size to maximum.

      printer properties>preferences>Layout>PaperSize 80x 3276
      printer properties>Device Settings>PaperSize 80 x 3276
      • I am unable to take a print in sales screen, but reprint is working properly.

      In client configuration, the slip print format was set as Jasper Report.

      In the Administration - Preferences,

      1. Choose the Printer type as Normal from the drop down.
      • When I try to take a test print , an error occurs like " Test page failed to print".Whats do I do?

      Follow the below solutions:

      1. Check the print queue and Remove all print jobs from queue and try
      2. Change printer usb port from printer preference & try.
      3. Reinstall the printer driver and try
      • I have an issue that any of the printers was not detected in printer preferences of posibolt after restart the system. Whats wrong?

      May be “ Print Spooler” (software program responsible for managing all print jobs)service was stopped. Start the 'print spooler' service from service management.Printers will be detected

      • When open Posibolt Software , some pop up will display for remembering java. What to do?

      Try to put tick for remember in future.

      • Printers was not listing in Posibolt preferences;What should i check?
      1. Check the printer was installed after starting posibolt service.
      2. If yes,clear cache from Adempiere management & check again.
      3. Check the printer type whether the printer is shared or not.
      4. If the printer is shared , it will not display in dropdown.
        • Because by default, posibolt service is running under network service account.
        • So change posibolt service account to login user.
        • After restart posibolt service , the printer will display in dropdown.
      • Getting the error message Failed to validate certificate. The application will not be executed. How to rectify?

      Cause : This error has appeared when users were running older releases of Java.The issue was with the version of Java and its handling of certificates.

      Solutions : We have two different possible solutions for this issue.

      Solution 1:

      1. Open the Java Control Panel: Start > Control Panel > Programs > Java
      2. Go to the Advanced tab > Security > General
      3. UNCHECK the option: "Enable online certificate validation"

      https://i.stack.imgur.com/pB0MM.png

      Solution 2 :

      1. Uninstall Java (the JRE) and install the latest release from http://java.com to resolve the issue.
      • Why does the slip print displays junk characters?

      This is due to incorrect Printer Type selected from Administration → Preferences. The printer types available are:

      1. Epson Compatible
      2. Slip 9 Pin
      3. Slip Thermal
      4. Normal

      Normal Printer type is used while printing with A4 sheet. That is why it is printing Junk Characters. Select the printer type which suits the slip printer.